Key fraud issues service providers need to know about
The Communications Fraud Control Association’s (CFCA) annual fraud survey provides telecoms fraud managers with an assessment of the key revenue threats from fraud. The latest survey identified the top frauds committed against service providers. $10.76 B (USD) – International Revenue Share Fraud (IRSF) International Revenue Share Fraud has been an issue for more than a […]
Poor processes and procedures threaten revenue loss for mobile network operators
A recent survey by risk management specialists Neural Technologies provides an important but troubling insight into the fraud and revenue loss risks encountered by mobile network operators and other communication service providers. The ‘Telecoms Risk Management Global Survey 2016’ estimates that poor internal processes and procedures are the biggest contributor to revenue loss in the […]
Telco revenue is going OTT, but not in a good way
OTT is fast becoming a massive threat to telcos’ revenue management, the effect of which is clearly evidenced by double digit revenue loss for operators in 2014. What is the OTT threat? Over-the-top (OTT) applications – apps and services that offer a service over the Internet, bypassing traditional distribution – have struggled to monetise their […]
Unintended consequences
by Mark Yelland Apple repays parents $32.5 million in in-app purchases At first glance, there seems to be nothing untoward about the settlement, and many are likely to see it as a reasonable decision – although it did not go to court and so no legal precedent has been set. For telecoms fraud professionals, the […]
Roaming – the most costly type of fraud
by Dilip Mistry According to the Communications Fraud Control Association’s (CFCA) most recent fraud loss survey one of the most common types of fraud reported by operators, accounting for $6.11 Billion (USD) losses, is roaming fraud. Whether inbound, where calls are received on a different network than the home network, or outbound which is the […]
Roaming charge changes demonstrate needs for more transparency from operators
July 1st 2013 marked the first day of a new regime of roaming charges across Europe. Reaction to this has been mixed and has varied from positive (EU Roaming rates slashed) to negative (EU Roaming rates slashed). Opinion varies from those that see this as a step on the road to a more customer friendly approach […]